Shipping & Delivery

AUSTRALIA SHIPPING POLICIES

  • Russell Athletic offers free 'standard’ shipping Australia-wide for all orders over AUD$99.

  • All orders of less than AUD$99 will be charged AUD$9.95 'standard’ shipping Australia-wide.

  • Express shipping in Australia is AUD$15.95.

Please note, all charges quoted to you are inclusive of Australian goods and services tax. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by you.

Standard Delivery:

Russell Athletic sends parcels via the Australia Post E-Parcel service, so please allow 3-7 business days for delivery. Orders placed on a Saturday, Sunday and/or Public Holiday, will be processed within 24 hours of the next business day.

A signature is required upon delivery, so please select an address where someone is available during business hours to receive your purchase.

If there is nobody home to sign for the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.

Express Delivery:

For express orders, we send our parcels via Australia Post Express Post service. Please allow 2-3 days to receive your order. All express orders placed before 10am Mon-Fri will be dispatched on the same day for in stock items only.

If an express order is placed after 10am Mon-Fri it will be dispatched on the following business day. Please note regional areas will take longer to receive their express order. This service is not recommended for remote locations. 

Please note:

  • Delivery timeframes are based on those provided by Australia Post.

  • Express shipping is only available on Australian domestic orders.

  • Russell Athletic will not be held liable or responsible for any delay or failure on the part of Australia Post or DHL.

NEW ZEALAND SHIPPING POLICIES

  • All orders shipped to New Zealand will be charged the rate of $15 AUD.

  • DHL courier service, expect delivery within 2 to 5 business days, provided that orders are placed by 11am Mon-Fri, for in-stock items only. 

  • Allow additional days for locations outside of metropolitan areas. 

For shipping to New Zealand, Russell Athletic uses registered DHL, whereby Russell Athletic can track any purchases easily and in a timely manner. Orders placed on a weekend day, will be processed within 24 hours of the next business day.

A signature is required upon delivery, so please select an address where someone is available during business hours to receive your purchase.

Please note we only ship within Australia and New Zealand. For more information, please contact 03 9564 4656 or CLICK HERE to email us.

For our New Zealand customers, all prices on 

www.russellathletic.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is your responsibility. Please check with your local customs office for further information.

Any delivery date or time specified by Russell Athletic is a best estimate only and Russell Athletic will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

OWNERSHIP AND RISK

Ownership of and risk of damage of goods will pass to you upon delivery to you at your specified delivery address. 

ENQUIRIES

Our Customer Service Team is available to assist you. Please make contact with Russell Athletic for enquiries relating to our product on (03) 9564 4656 or CLICK HERE to email us.